Frequently asked questions
Honest answers about privacy, what the analysis can and cannot see, and what it costs. If something is missing, write to hello@readbeneath.com.
Last updated: July 15, 2026
Privacy & data handling
Is my conversation private?
Yes. Common formats of personal identifiers in text — emails, phone numbers, government IDs, bank and card numbers, payment handles, IP addresses, and coordinates — are masked before any AI reads a message, and everything moves over encrypted connections. One honest caveat: screenshots sent to the reply recommender are read as images, so crop out anything you don't want read. Your conversations are never sold, never used for ads, and never used to train third-party models.
Can I delete my data?
At any time. The raw files you upload are removed from temporary storage once processing finishes, and one click in Settings permanently erases a conversation — or your entire account, including every report built from it.
Do you run ads or share data with advertisers?
No. There are no ad pixels on the site, no data licensing deals, and no third-party trackers watching what you upload. The business runs on subscriptions, not on your data.
What the analysis can and cannot see
Can ReadBeneath tell me who was right?
No — and it will not pretend to. ReadBeneath surfaces observations, not verdicts. Every finding points to the messages behind it and includes another possible explanation, because the same exchange can support more than one honest reading.
Why did my report say the sample was too thin?
Because honesty beats a confident guess. Some conclusions need more messages and more time than others. When the chat is too short to support a fair pattern, ReadBeneath uses a simple description or stays quiet instead of inventing an answer. Open “How much chat is enough?” in the report if you want to see the exact rules.
How accurate are the findings?
Every finding points to the messages that support it and includes another possible explanation. ReadBeneath never claims certainty. If there is too little conversation to support a pattern, that pattern does not appear.
Is this a substitute for therapy?
No. ReadBeneath is a pattern-recognition tool for your own conversations, not a licensed therapist, and it never applies formal mental-health labels to anyone. If a conversation involves your safety or wellbeing, a licensed professional is the right next step.
How it works
What file formats can I upload?
WhatsApp exports (.txt, or the .zip WhatsApp produces), plain-text conversations with per-message timestamps and sender names, CSV files, JSON exports (including the message formats Telegram and Instagram produce), and screenshots of chats, which are read with on-screen text recognition.
How do I export my chat?
Each app has its own path. The step-by-step guides cover WhatsApp on iPhone, Android, and desktop, plus the honest options for iMessage — see the guides at readbeneath.com/guides, or the in-product helper on the upload screen.
What can I ask ReadBeneath to focus on?
You pick one focus per analysis: Relationship, Personality, Family, or Group Chat. Your choice changes what the report looks for and how it explains what happened.
Pricing
How much does ReadBeneath cost?
The first read is free: clear conversation patterns and two follow-up questions, with no card required. Pro is $20 per month and includes 10 full-history Deep Analyses, unlimited follow-up Q&A (fair-use limits apply), per-person conflict breakdowns, and help drafting what to say next.
Can I cancel Pro anytime?
Yes. Pro is a monthly subscription handled through Stripe — cancel from Settings whenever you like and you keep access through the end of the billing period. There are no lock-ins and no cancellation fees.
Ready to see your own patterns?
Upload a conversation and get a free descriptive read in under a minute — cited evidence, a fair alternative on every finding, and a straight answer when the sample is too thin.